frequently asked questions woomail

WooMail – WooCommerce Email Customizer is a design tool that helps you to effortlessly customize the emails that WooCommerce is sending for your store; for example, the order confirmation email sent to all customers when they make a purchase. 

The plugin does not send any emails itself but instead upgrades your store’s boring default email notifications with much more professional and effective designs. Your store continues to work in exactly the same way as before … no duplicate emails will be sent … and there are no subscription fees to pay each month. So it’s a win-win situation!

Frequently Asked Questions

How to Activate Auto-Updates?

For activating auto-updates you need purchase code for register your website. After getting your purchase code to add it from UI. When we will publish the new version, you will notify through email then you will able to update in the WordPress plugins page

Do you have any plugin for security which is block sending HTML?

If yes, please go to settings in that plugin and allow them to send HTML. Otherwise, you have some problems.

How can I show the product image?

Go to the builder page, then click the Settings tab, at the below you will see Show product image option. You need the only set it true. And also you can adjust the image height as per your requirement.


How to change email width?

Just go to the Settings > Email Setting tab and change the email width as you wish

email width in woomail

How to clear canvas?

Please just click the Blank Page button in the header controls.

blank page button

How to change the background color of the email template?

Go to the Settings tab in the panel, and change the background color of email. Also, you can change the content background color. 

How to change the column/structure element’s background color?

Select a column/structure element, then in the left panel you will see settings for change background-color ​

How to use Replace/Enable Email feature?

By default, Replace Email is active. It means that after creating template WooCommerce will use those email templates. 

If you want to disable it for a while you can turn off it. For example, you have a live website, in this case, you can turn off replace email features, when your website email template will ready just enable it and enjoy your emails. 

This feature located in the settings tab -> general settings section. 

You have 2 choices: 

1. Enable/disable specific email types. For doing it you need to select email type from the dropdown then navigate to settings. 

replace email 1

2. Enable/disable all email types at once. 

replace email all


How to activate RTL Support?

For using RTL, you should activate it from settings. Email Customizer >> Settings tab >> General Settings section >> RTL Support

rtl support in woomail